The Most Frequently Asked Questions (FAQs):

We have collected a sample of the most frequently asked questions regarding the All British’s various functions. In addition to this guide, the customer support team are always on hand to help with any problems or queries.

Casino

  • What games can I play?

  • Can I play for fun before opening an account?

  • I can’t find my complementary spins?

  • Are all the games fair?

  • Does All British Casino hold a valid and legal gaming license?

Live Casino

  • Where is the live feed broadcast from?

  • Is it possible to view dealers dealing without playing?

  • What are the stake requirements on each game?

Registration

  • Can I play at All British Casino?

  • How do I create an account at All British Casino?

  • I’m having difficulty registering my account?

  • Can I have more than one account at All British Casino?

Bonus

  • What different bonuses are available?

  • When is the welcome bonus awarded?

  • I would like to cancel my bonus, what is the procedure and where does the money go?

  • What is the difference between cash funds and bonus funds?

  • Are all games inclusive of the wagering requirement?


  • Player Points

  • What are player points and how do I use them?

Technical

  • What are cookies and why should I enable them?

  • What system requirements are there for All British Casino?

  • Do I need to download software for All British Casino?

  • What can be done if the game displays an error message or ‘freezes’?

Customer Service

  • How can I contact customer support?

  • Are the customer service agent’s British?

  • I have a question that is not in these FAQ’s what next?

Banking – Payments and Withdrawals

  • Which deposit and withdraw methods are accepted?

  • How can I make a deposit?

  • What are All British Casino’s bank details for making a bank transfer?

  • When do I need to submit my verification documents?

  • How long is the withdrawal process?

  • What is an IBAN and BIC or Swift code and where can I find this?

Responsible Gaming

  • How do I go about setting limits on my account?

  • How do I go about closing my account or taking a break from gambling?

Account Query

  • I’ve forgotten my username, how do I find out what it is?

  • I’ve forgotten my password how do I request a new one?

  • How do I change my personal details?

  • Can I see my financial history on my account?

Security Query

  • How are my credit card details protected?

  • How are account numbers and passwords protected?

  • How are my private details kept safe at All British Casino?