The Most Frequently Asked Questions (FAQs):
We have collected a sample of the most frequently asked questions regarding the All British’s various functions. In addition to this guide, the customer support team are always on hand to help with any problems or queries.
What games can I play?
All British Casino takes great pride in offering our players a wide and vast selection of fun packed games which include games of chance such as slots, video slots, scratch cards, blackjack, roulette, Caribbean stud and many more. All of the live casino games are broadcast from our partner’s Net Entertainment and Evolution Gaming involving a live dealer in a real time environment featuring interaction with real players. The slot games that we offer are provided by Amatic, Microgaming and Net Entertainment.
Can I play for fun before opening an account?
Yes, anyone can enjoy a selection of our games for fun. All you need to do is find the game you want to try on our website using the search facility. If you already have an account, you can simply log out then click on your desired game and enjoy the sample mode that’s available to facilitate fun play. Only the slot games are available for fun play with the others requiring registration.
I can’t find my complementary spins?
If you have complementary spins credited to your account but they are not loading on the specific game, all you need to do is delete your browser history by clearing your caches and cookies and then try opening the game again. If you still have no luck, simply get in touch with our customer support team who will be delighted to help you.
Are all the games fair?
All British Casino comply and are regulated with the UK Gambling Commission (UKGC). All games are operated on a Random Number Generator (RNG), meaning that all games are completely fair. All numbers are created entirely at random meaning they cannot be altered in any way.
Does All British Casino hold a valid and legal gaming license?
Yes, we are proud to hold a license issued by the UKGC and a license granted by the Malta Gaming Authority. All British Casino aims to work to the highest possible standard in the online gaming industry. The license granted is in total compliance within the strict regulations set to operate an online casino by the gaming authorities. All British Casino are fully regulated under the Government of Great Britain, being given the right to offer games of chance to customers in the United Kingdom.
Where is the live feed broadcast from?
The live casino games are provided and broadcast by our partners Evolution Gaming and NetEnt and are fully licensed by the United Kingdom Gambling Commission (UKCG) and the Malta Gaming Authority (MGA). All our games are available for your enjoyment 24/7 throughout the year.
Is it possible to view dealers dealing without playing?
Customers can view the live games without playing but only for a limited period of time. To do this the player must log in to visit the games in real mode without placing a bet. The various live games are all broadcast through different cameras focusing on each game. All games are shown in real time with real dealers who are able to have interactions with players.
What are the stake requirements on each game?
The various games have different minimum and maximum stake requirements, players are invited to check individual games for details. The wide variety of stake options has been set up in order to offer All British Casino players the widest amount of options.
Can I play at All British Casino?
All British Casino only accept players who are over the age of 18 years. We regret that players who are living in the following countries are exempt from playing with us: Afghanistan, Albania, Algeria, Angola, Australia, Bulgaria,Cambodia, Czech Republic, Ecuador, Estonia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen, Zimbabwe.
How do I create an account at All British Casino?
You can create an account by following this link.
I’m having difficulty registering my account?
- Do you have a secure internet connection?
- Do you already have an account with All British Casino?
- Have you entered your email address correctly?
- Have you filled in all the required fields?
- Have you created and made a note of your secure password which is at least 8 characters in length and contains a capital letter and a number?
If you have followed these steps and you are having no luck then get in touch with our highly trained team of customer support agents who are always on hand to assist with any difficulties you may have during the registration process. The agents have special training allowing them to guide you through this process as quickly and simply as possible.
Can I have more than one account at All British Casino?
The terms and conditions of All British Casino stipulate that only one account is permitted per person. Players found opening multiple accounts will have their accounts closed and risk having their deposit and winnings forfeited.
What different bonuses are available?
The main bonus at All British Casino is for our British players. We will give you a 100% welcome bonus up to £100 and an additional 100 complementary spins if the first deposit is at least £20. All British Casino has a wagering requirement of 35 times the bonus amount for all bonuses, unless otherwise communicated.
Additionally, we offer weekly recurring promotions which are available and will be communicated through our News and Promotions page, email and sometimes by text message.
When is the welcome bonus awarded?
The 100% welcome bonus and 100 complementary spins package is automatically awarded to every new British player upon making their first deposit. This welcome bonus appears after a successful first deposit. Deposits made using Neteller or Skrill will not be rewarded with a welcome bonus.
I would like to cancel my bonus, what is the procedure and where does the money go?
In order to cancel your bonus, all you need to do is click on your name in the top right-hand corner of your account. If there is a bonus activated then a ‘Cancel Bonus’ button is clearly displayed. A simple click will cancel the bonus. You can turn the option to receive future bonuses off by going to the your Profile settings in the My Account section and marking the check box.
What is the difference between cash funds and bonus funds?
All bonus funds that are awarded are not combined and locked with your deposit. This means that when you are wagering the received bonus that you will first play with your cash funds. This means that you are always able to withdrawal winnings as a result of playing with the cash funds. In this case, the bonus funds will be forfeit when a withdrawal request is started.
Are all games inclusive of the wagering requirement?
All Slots and Video Slots are fully inclusive of the wagering requirement.
Table games and video poker are 10% inclusive of the welcome bonus and live casino games are not included in the welcome bonus.
What are player points and how do I use them?
Player points are loyalty points designed to reward you for playing at All British. Once you have reached the minimum number of points you can redeem the points straight away from the Player Points section on My Account section.
- For each £10 deposit you receive 1 point.
- For each £10 confirmed withdrawal we deduct 1 point.
- 50 points is equal to a bonus of £5.
- Points can be redeemed when your account balance is under £10. (This includes pending withdrawals).
- Points are redeemable if you have 50 points or more.
- Redeemed points will directly be added to your balance as a bonus.
What are cookies and why should I enable them?
What system requirements are there for All British Casino?
All British Casino is easy to access and available on all recent web browsers these include: Firefox, Internet Explorer, Safari, Google Chrome.
Do I need to download software for All British Casino?
The range of different games at All British Casino are all available through web browsers and do not need to be downloaded.
You will however need to ensure that you have enabled both Flash and Java on your device. You can download these by clicking on the links below.
- Free Adobe Flash Player https://adobe-flash-player.en.softonic.com/download
- Free Java Software https://java.com/en/download/
What can be done if the game displays an error message or ‘freezes’?
There are several possible reasons for this error:
- There is a possibility the internet connection was interrupted, in this instance simply make sure the connection is working then go back to the homepage, then return to the game.
- Delete your browser history.
- The casino can time out an inactive player from their playing session. In this case you will need to log in again.
- The web browser may encounter problems. If this is the case then all browser windows need to be closed and restarted, if the problem continues to occur then Java should be reinstalled.
- This may be because of problems with the device in which case it should be restarted.
If you feel there has been an error, contact our support team as soon as possible providing as much information as you can in order to fully investigate.
Useful information includes:
- The name of the game where the error occurred.
- The approximate time of game play.
- What was your stake?
- What exactly happened, did you receive an error message?
- If possible, take a screenshot of the error.
How can I contact customer support?
All British Casino customer support team are available to be contacted via an email, telephone or the live chat feature.
Are the customer service agent’s British?
The customer support agents are all British and speak English as their native language.
I have a question that is not in these FAQ’s what next?
Get in touch with our highly skilled and friendly customer support team. We welcome all questions and take pride in assisting our customers with all your enquiries. The customer services section within All British Casino provides all of the relevant contact information.
Banking – Payments and Withdrawals
Which deposit and withdraw methods are accepted?
Provided in the table below is a summary of the deposit and withdrawal methods available at All British Casino. We do not apply fees for deposits or withdrawals unless otherwise advised. Withdrawals that are made via bank transfer at All British Casino may incur a charge but players will always be informed by a customer service agent beforehand.
Payment Method Min/Max Deposit per transaction Deposit Processing time Min Withdraw Maxm Withdraw (perday) Withdrawal method processing time Visa £10 - £1,000 Instant £20 £5,000 1-2 business days Mastercard £10 - £1,000 Instant £20 £5,000 Request via bank transfer Bank transfer £10 - no max 1-2 business days £20 £5,000 1-2 business days Skrill £10 - £10,000 Instant £20 £5,000 1 day Neteller £10 - £10,000 Instant £20 £5,000 1 day PaySafe Card £10 - £250 Instant £20 £5,000 Request via bank transfer Boku £10 - £30 Instant £20 £5,000 Request via bank transfer
How can I make a deposit?
Simply login to your account, click on the ‘Deposit’ button to access the deposit screen. You are then able to select your preferred payment option.
What are All British Casino’s bank details for making a bank transfer?
All British Casino account in Malta:
Account Holder: L&L Europe Ltd.
Address: 26 Ghar Id-Dud Street, SLM 1573, Sliema, Malta.
Bank Name: Bank of Valletta, 45 Republic Street, VLT 1113, Valletta, Malta.
Bank Account Number: 400 20335 715.
BIC : VALLMTMT
When do I need to submit my verification documents?
The verification documents are on occasion requested to confirm a player’s identity. The customer support team will prompt you in the case the documents are require to verify your account. If required the following documents may be requested:
- A copy of your Identification document (valid passport, driving license or European ID).
- A copy of the card used to make the payment (front and back).
- Utility bill dated within the last three (3) months.
- Bank Statement dated within the last three (3) months *when using bank transfer or credit card.
- Screenshot of the settings page of your Skrill or Neteller account.
How long is the withdrawal process?
Withdrawals are authorised by All British Casino within twenty four (24) hours of submission during business hours Monday to Friday (excluding bank holidays). Thereafter the funds will be credited to a player’s account as per the time lines for processing in the table above. *Please note if account verification is required, the process may be delayed pending receipt of required verification documents.
What is an IBAN and BIC or Swift code and where can I find this?
The IBAN is an International Bank Account Number and is required for bank transfer. You will also need to provide a BIC which is the Business Identifier Code, also known as Swift. This is used to identify the bank or financial institution. Both the IBAN and BIC/Swift can be found on your bank statement or your online account. Alternatively, you can contact your bank and they will provide it to you.
How do I go about setting limits on my account?
At All British Casino we want you to have an entirely pleasurable experience and therefore we make it as easy as possible for you to continue to have fun during your gaming without exceeding your personal budgets. We provide you with the option to set limits on your account so that you can keep control of your gambling and thus ensure that it remains a fun experience for you.
The limits on offer are as follows:
- Deposit limit – This can be set on a daily, weekly or monthly basis and will control the amount of funds you wish to deposit in any given time frame.
- Time limit – This can be set to ensure you are gambling for a specific time frame only during a twenty four (24) hour period.
- Bet limit – This can be set on a daily, weekly or monthly basis and will control the amount of funds that you wish to bet during your selected time frame.
- Loss limit – If you are worried about losing too much, you can apply a loss limit on a daily, weekly or monthly basis.
To set your limits, simply login to your account and visit the ‘My Account’ section where a ‘Responsible Gaming’ section can be found.
How do I go about closing my account or taking a break from gambling?
All British Casino offer two options for account closure, depending on the sort of closure you are looking for. If you simply wish to take a break from gambling, you can place a time out from between 24 hours to 6 months on your account. In the event a player feels they might have a problem with gambling or an addiction then All British Casino provide an option to self-exclude the account. Simply visit the ‘Responsible Gaming’ section in your account in order to select your account closure preference.
I’ve forgotten my username, how do I find out what it is?
Your username is the email address with which you used to register your account at All British Casino. If you are having difficulty remembering what this might be, contact our friendly customer support team who will be able to help you with this.
I’ve forgotten my password how do I request a new one?
All British Casino offers a ‘Forgot Password’ function. You can find this option underneath the login box on the All British Casino website. Select ‘Forgot your Password?’, then enter your registered email address. Open your email account to find your ‘Forgot Password’ email in your inbox (remember to check your spam/junk inbox if at first you can’t find the email). Click on the link provided within the email and then enter your new password. Ensure to use at least one capital letter and one number ensuring a minimum of eight (8) characters. Always keep your password safe and never share it with anyone else.
If you continue to experience problems logging into your account, then contact All British Casino’s customer support team who are trained to help players with the above process
How do I change my personal details?
In order to change your personal information on your All British Account, you will need to contact the All British customer support team who will advise you of what is required in order to make the changes.
Can I see my financial history on my account?
All British Casino allow you the option to view your financial history at any time. Simply log into your account, click on ‘Go To My Account’, next click on ‘Transactions’. You will then be able to select the date range of the history you would like to review.
How are my credit card details protected?
All British Casino has undergone huge investment to ensure that the best possible technologies are in place to transport card details completely securely. The security procedures that are in place are equal to the ones used in commercial banks and far more advanced than other online enterprises.
How are account numbers and passwords protected?
The measures that All British Casino employ includes special encryption of all data that is transferred to ensure this data is kept safely. All players are given their own unique account and password which is not kept on any of the All British Casino’s servers.
How are my private details kept safe at All British Casino?
All British Casino promises to keep all players personal details only for service purposes. All data that is collected from players including personal information, bets and wins, games logs or private sensitive information will only be used for the reasons of improving service levels. Details are never shared with any third parties or used for commercial purposes.